TERMS & CONDITIONS (OUR POLICIES)
We require a 50% deposit paid online or at the salon which will go towards your appointment. This is to secure the booking. No-shows and last-minute cancellations: deposits are non-refundable if done so less than 24 hours before the appointment. Come 5 mins earlier if you can, to check-in and pick your colour. Please let us know if you are going to be late by calling us, if you are more than 5 minutes late we may have to shorten the treatment and if you are more than 10 mins late we may have to reschedule your booking and if so we may need to charge you for your treatment.
CREDIT CARDS
Credit Card payments incur a 3% surcharge in-store.
SERVICE GUARANTEE
Please note all our services are non-refundable. Please tell us before you pay and leave if there are any concerns with your treatment-we will happily resolve. If, however you chip your nails or have an issue after leaving us, we will fix it for free within 3 days from the time of your original service.
GROUP BOOKINGS
We will ask for a 50% deposit for group bookings of 3 or more people.
CANCELLATION POLICY
If you wish to cancel, we require at least 24 hours notice by calling, emailing us, or cancelling online. Please give us 48 hours’ notice if you wish to cancel a booking of 3 or more people. We may not be able to process a refund for the deposit if the group booking is cancelled with less than 48 hours' notice.
GIFT CARDS
Gift cards are valid for 12 months from the date of issue. Gift cards are not redeemable for cash. If you need to extend your expiry date, please contact us in advance. We reserve to right to extend Gift Cards at our discretion. Gift cards should be presented to the front desk on arrival. If you fail to attend a booked appointment, then this may result in a full or partial deduction of the service from your gift card value. Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
PRICING
• Prices of services, products and other charges are displayed on pricelist on website or at salon.
• These prices are subject to variation at different seasons may change without notice.
• All prices are inclusive of GST.
ADDITIONAL POLICIES
• We will not be responsible for any breaking, lifting or infected nails.
• Re-fills over the prescribed maximum 2-3 weeks period will be charged an extra fee.
• If you damage the original design a charge will apply for repairs.
• We will not offer any refund or credit note because you have simply changed your mind.
• We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, if you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
• As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
• We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused.
• For example, due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).
• If we do not perform treatments or services to meet your expectations, please contact the salon within 48 hours of your treatment so that we can assist you with any of your concerns as quickly as possible.
• Although the possibility is low, reactions towards eyelash extensions may occur at any time to anyone at no fault of the lash technician or the products used. We cannot offer a refund if this occurs but we do advise that you contact us immediately so we can offer a solution, such as free removal of the extensions and we will recommend seeing a doctor immediately if the symptoms persist.
• We recommend that you maintain your extensions with infills every 2 - 3 weeks or if you do not have many lashes left. After 4 weeks or if you have no lashes remaining, a new full set will be required.
COMPLAINTS / FEEDBACK
• If you have any complaints or feedback, please contact the manager of the salon.
• If the matter is not resolved to your satisfaction, please contact us (+64 212 546 879 / 09 438 8018) or avbeautyspa@gmail.com.
• To allow us to provide a quality service as efficiently as possible, you need to ask for the service which you would like to have. If you are unsure, please speak to the salon manager.
• Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
• Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
• Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
• Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
At AV Beauty Spa, we strive our best to provide high quality services and we will treat you with courtesy and respect. Thank you for your continued support.